FAQ

How do I order?

All products at numph.dk can be purchased immediately. It is only possible to order our products online by placing an order yourself. If you have trouble placing an order on numph.dk, you are most welcome to contact our customer service for help.

When do you withdraw the money?

We will not withdraw the money until we ship the order. What is Klarna and how do I use it? - Klarna is a payment solution that allows you to buy now and pay later. You choose Klarna as a payment solution in check-out and fill in the required fields.

You will receive your invoice from Klarna as soon as your order is posted. From here you have 14 days to pay your invoice. If you do not pay your invoice within 14 days, you will receive a reminder from Klarna.

Which countries does Nümph.dk deliver to?

At Nümph A/S, we want to give everyone in Europe the opportunity to pamper themselves or their loved ones with our products, and it is therefore possible to order from all EU countries except Greenland, the Faroe Islands and Iceland.

How do I pay?

There is no additional charge for the use of credit cards at Numph.com.

Before payment, you will be notified of what products you have ordered and at what price.

The amount will not be deducted from your account until we ship the products from our warehouse. You will receive an order confirmation within a short time via email. It is not possible to prepay or pay via online banking or e-cash at numph.com

How do I return an item?

There is a 14-day full right of return on items purchased in our webshop. The period is calculated from the day the full order is delivered to you.

If you come from one of the following countries below, the return procedure is as described:

Denmark, Sweden, Germany, Austria, Belgium, Luxembourg, Ireland, Poland

Here it is quite simple to return the items you did not need anyway, just use the enclosed return label we have paid the freight and your return is completely free. Should you be so unlucky that a return label is not included in your order by mistake, you simply contact our customer service per. mail to shop@numph.com and they will be ready to correct the error.

All other Countries which are not mentioned in any of the above procedure pay the return shipping themselves, and send to the address below within the described return rules. We regret that we are unfortunately unable to provide the same service to all countries at present, but we are working to find a solution that will enable even more countries.

Scan Global Logistic

ATT: Nümph

Transport Center All 9-11

7400 Herning

Denmark